Plain words.
Fair terms.
One care companion.

01

What SAHAI is

• SAHAI is a digital care companion designed to help users with:

  • medicine reminders
  • water reminders
  • wellness tracking
  • emergency support features
  • family connection features
  • voice interactions
  • symptom logging
  • daily assistance
  • dependent and caregiver coordination
• SAHAI is designed to support care and communication.
• SAHAI is NOT a hospital, doctor, ambulance service, medical authority, or emergency response provider.

02

Medical disclaimer

• SAHAI does not provide medical advice, diagnosis, treatment, or prescriptions.
• Any health information shown in the app is for general support and awareness only.
• Always consult a qualified doctor or medical professional for medical decisions.
• In an emergency, contact local emergency services, a doctor, or a hospital immediately.
• You must not rely only on SAHAI during medical emergencies.

03

Emergency & SOS features

• SAHAI may allow users to:

  • send SOS alerts
  • share live location
  • notify family members
  • contact emergency contacts
  • trigger emergency calls

• We do our best to make these features reliable, but we cannot guarantee:

  • instant delivery
  • network availability
  • location accuracy
  • phone connectivity
  • battery availability
  • successful contact response

• Users are responsible for keeping:

  • their phone charged
  • internet/mobile network active
  • permissions enabled
  • emergency contacts updated
• SAHAI is not responsible for loss, injury, delays, or damages caused by failed alerts, poor network, device issues, or user error.

04

User accounts

• You may need an account to use some features.

• You agree to:

  • provide correct information
  • keep login details secure
  • use the app legally and honestly
  • keep your phone and account protected
• You are responsible for activity under your account.

• We may suspend or remove accounts that:

  • misuse the platform
  • abuse others
  • break laws
  • attempt fraud
  • harm the platform or users

05

Family & caregiver features

• Users may invite family members, caregivers, managers, or dependents into the platform.

• By connecting another person:

  • you confirm you have permission to do so
  • you agree to share selected data with them
  • you understand they may receive alerts, updates, or location information
• Dependents and caregivers should only be added with proper consent.
• SAHAI is not responsible for disputes between family members, caregivers, or connected users.

06

Data & privacy

• Your privacy matters to us.

• SAHAI may collect and process:

  • profile information
  • reminder data
  • health-related inputs
  • voice interactions
  • symptom logs
  • location data
  • emergency activity
  • device information
  • app usage information

• We use this data to:

  • provide the service
  • improve the platform
  • support reminders and alerts
  • improve safety and reliability
  • prevent fraud and misuse
• We do not sell personal user data.
• Some trusted service providers may process data on our behalf to operate the platform.
• By using SAHAI, you agree to our Privacy Policy.

07

Voice features

• SAHAI may use voice input and voice responses.
• Voice interactions may be processed using internal or third-party systems to improve functionality, reminders, support, and service quality.
• Please avoid sharing highly sensitive information through voice unless necessary.

08

AI & suggestions disclaimer

• Some SAHAI features may use AI or automated systems.
• AI responses can sometimes be incomplete, incorrect, delayed, or misunderstood.
• Users should use judgment and verify important information independently.
• Do not make serious medical, legal, financial, or emergency decisions based only on AI responses.

09

Acceptable use

• You agree NOT to:

  • misuse the platform
  • upload harmful content
  • abuse or harass users
  • attempt hacking or unauthorized access
  • interfere with the service
  • use SAHAI for illegal activities
  • create fake emergencies
  • impersonate others
• We may restrict access if users violate these Terms.

10

Service availability

• We aim to keep SAHAI available and reliable.

• However, services may sometimes be interrupted due to:

  • maintenance
  • updates
  • technical issues
  • internet failures
  • third-party outages
  • force majeure events
• We do not guarantee uninterrupted or error-free service.
• Features may change, improve, pause, or be removed over time.

11

Payments & subscriptions

• Some SAHAI features may be free, while others may require payment.

• If paid plans are introduced:

  • pricing will be shown clearly
  • subscription terms will be displayed before payment
  • users are responsible for applicable taxes and charges
• Payments made are generally non-refundable unless required by law.

12

Intellectual property

• All SAHAI branding, software, designs, systems, logos, content, and technology belong to SAHAI or its licensors.

• Users may not:

  • copy
  • resell
  • reverse engineer
  • distribute
  • modify
  • misuse

  any part of the platform without written permission.

13

Third-party services

• SAHAI may use or connect with third-party providers such as:

  • cloud providers
  • maps and location services
  • communication providers
  • AI systems
  • analytics tools
  • payment gateways
• Third-party services may have their own terms and privacy policies.
• SAHAI is not responsible for third-party systems or outages.

14

Limitation of liability

• To the maximum extent allowed by law:

• SAHAI, its founders, employees, partners, and affiliates will not be responsible for:

  • indirect losses
  • emotional distress
  • missed reminders
  • failed emergency communication
  • health outcomes
  • injuries
  • data loss
  • business losses
  • service interruptions
  • inaccurate information
• Your use of SAHAI is at your own risk.

15

Indemnity

• If your actions cause legal claims, damages, losses, or costs to SAHAI, you agree to reasonably compensate and protect SAHAI from those claims.

16

Age requirement

• Users should be legally allowed to use digital services in their country.
• If a dependent cannot manage the platform independently, a guardian, family member, or authorized caregiver should supervise usage.

17

Account termination

• You may stop using SAHAI at any time.

• We may suspend or terminate accounts that:

  • violate these Terms
  • create safety risks
  • misuse the service
  • harm other users or the platform
• Some data may remain stored if legally required or needed for security, fraud prevention, or compliance.

18

Updates to these terms

• We may update these Terms from time to time.
• Updated Terms will be posted inside the app or website.
• Continued use of SAHAI after updates means you accept the updated Terms.

19

Governing law

• These Terms are governed by the laws of India.
• Any disputes will be subject to the jurisdiction of courts located in Ahmedabad, Gujarat, India.

20

Contact

• For support or legal questions:
• Email: support@sahai.ai
• Website: www.sahai.ai